Fairview, Texas – March 2026 – TrueCX, the AI platform for agent readiness and contact center training, announced today that it has obtained the internationally-recognized ISO/IEC 27001 certification for information security management systems.
This certification confirms that TrueCX has a complete and audited security framework in place that is capable of identifying, managing, and reducing security risks across the organization and for its customers. This security milestone builds on TrueCX’s existing SOC 2 Type II certification, reinforcing the company’s commitment to security, operational excellence, and continuous compliance.
“Security is fundamental to how we build for our customers.”
— Lonnie Johnston, TrueCX Founder and CEO
“Security is fundamental to how we build for our customers,” said Lonnie Johnston, Founder and CEO of TrueCX. “Our customers and partners trust us with customer conversations, agent performance data, and compliance workflows, and achieving ISO 27001 certification demonstrates that we have the systems and governance in place to maintain and protect that trust.”
“ISO 27001 is not a lightweight badge,” said Maria Citrowske, Vice President of Marketing. “It represents months of engineering rigor, documentation, risk analysis, evidence gathering, and internal training. We’re proud of the team for building this the right way.”
For contact centers and enterprise buyers, the certification provides meaningful advantages, including reduced operational and compliance risk and assurance that their sensitive data is managed under an internationally-recognized standard.
TrueCX’s security features now include ISO/IEC 27001 certification, SOC 2 Type II certification with zero exceptions, a fully-implemented information security management system, and continuous monitoring and risk management processes.
The company will continue to invest in its security infrastructure and compliance as it expands its footprint and customer base.
For more information about TrueCX, visit truecx.com.
About TrueCX
TrueCX is an AI-powered platform that enables contact center leaders to accelerate agent readiness, validate real-world performance behaviors, and improve operational outcomes before agents ever reach live customer calls.
By combining intelligent virtual customers (IVCs), applied learning validation, and performance analytics, TrueCX helps organizations reduce ramp time, lower early attrition, and improve customer experience outcomes.
Get in touch to learn more about TrueCX’s solutions.
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